STN LogoSTN Support                                     

What type of support do you need?

Contact the CAS Customer Center for all of your STN software, technical and other support needs.

In North America, contact the CAS Customer Center and STN Helpdesk by phone, email or fax.


8 a.m. - 6 p.m. Eastern Time (Monday - Friday)







1-800-753-4227 (North America)

Option 2
: General information or account-related
Option 3: Assistance with search strategies, database
content, or using a product
Option 4: Technical assistance with software setup,
installation, and configuration 

+1 614-447-3700 (outside North America)




Customers outside of North America should contact their local STN service center.


STN News - What's New on STN

    March/April 2017 | Latest Release of New STN
    Enhances Search History and Expands Database

    January/February 2017 | 2017 Version of MEDLINE
    is Now Available    
    November/December 2016 | PatentPak Content is 
    Rapidly Expanding!

View or sign-up for STN News e-Newsletter

STN Training

Training Events

View and Register for online training



Contact Us

E-mail   Phone & Fax   800-753-4227 (North America)
    614-447-3700 (Worldwide)
    614-447-3751 (Fax)